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Strategic Service Designer

Melbourne, VictoriaFull-time2026-09-03 → 2026-10-09
Hybrid

Core

Design and test housing and support services for people with disability with high support needs, turning complex system challenges into practical solutions.

Role type

Senior strategic service designer (systems change)

Builds

Service models and concepts for housing and living supports

Domain

Social services / Disability support / Housing

Required skills

Human-centred design, Systems thinking, Journey mapping, Service blueprinting, Prototyping, Stakeholder engagement, Facilitation

Preferred skills

Experience with complex design challenges, Evidence synthesis, Feasibility analysis

Technologies

Service design tools, Prototyping tools

Responsibilities

Map services and systems to identify opportunities for change, Design service concepts and models balancing needs with feasibility, Prototype and test service concepts with users and partners