Director, Enterprise and Data Center Field Services
Core
Lead a large, geographically dispersed field services organization across the US and Canada, overseeing operational performance, financial results, and delivery excellence for enterprise infrastructure and data center services.
Role type
Senior leadership Director of Field Services
Builds
Enterprise infrastructure, data center, networking, server, storage, and advanced field engineering services
Domain
Enterprise IT infrastructure and Data Center Operations
Deliverable
client delivery
Required skills
Strategic leadership, operational performance management, financial acumen, workforce planning, resource allocation, executive relationship building, escalation management, mixed delivery model management, technical workforce strategy, continuous improvement
Preferred skills
Master's degree, experience with AI infrastructure and emerging technologies
Technologies
Enterprise infrastructure, data center technologies, networking, servers, storage, advanced field engineering tools
Responsibilities
Lead US and Canada Enterprise and Data Center Field Services operations; Drive achievement of operational, contractual, service-level, and customer satisfaction commitments; Lead resolution of critical customer, operational, and business escalations; Own regional operational performance including productivity, labor utilization, cost efficiency, and profitability; Partner with Finance and Operations to monitor performance through reviews and dashboards; Identify and implement opportunities to improve workforce effectiveness and service quality; Lead a geographically distributed workforce of employees and subcontractors; Develop technical workforce strategies aligned with future requirements; Drive leadership development and succession planning; Build and maintain executive-level relationships with strategic customers; Support Sales and Client Management teams with growth initiatives; Align regional technical capabilities with evolving customer requirements; Use operational metrics and analytics to establish accountability; Lead continuous improvement initiatives focused on productivity and operational efficiency; Provide executive-level reporting on regional performance and strategic priorities.