Level 3 Helpdesk Engineer
Core
Providing 3rd level remote and onsite support for clients, resolving high-level IT issues escalated from the Service Desk, and performing technical support of servers, network, and hardware.
Role type
Level 3 Helpdesk Engineer
Builds
Infrastructure projects and client IT stability
Domain
Managed Service Provider (MSP), IT Infrastructure
Required skills
Windows Server, Active Directory, VMware, Hyper-V, Office 365, Exchange, SharePoint, Azure, AWS, Network troubleshooting, Autotask, ConnectWise
Preferred skills
Tertiary education in Information Technology, Microsoft certifications, Fortinet certifications, Cisco certifications, CompTIA A+ certification, VMware certifications
Technologies
Windows Server, Active Directory, VMware, Hyper-V, Office 365, Exchange, SharePoint, Azure, AWS, Autotask, ConnectWise
Responsibilities
Providing 3rd level remote and onsite support for clients, Supporting a broad range of clients to resolve high-level IT issues escalated within the Service Desk, Performing technical support of servers, network and hardware, Assisting with the delivery of infrastructure projects, Handling escalations, Mentoring and training Level 1 & Level 2 Service Desk Engineers
Seniority
Mid-level, hands-on IC