ServiceNow Platform Specialist
Core
Administer, configure, and develop the ServiceNow platform to support IT Service Management (ITSM) capabilities, workflow automation, and integrations for a global CRO.
Role type
ServiceNow Platform Specialist (IC)
Builds
Scalable, secure, and efficient ITSM platform solutions and integrations
Domain
IT Service Management (ITSM) / Enterprise Service Management
Required skills
ServiceNow administration, ServiceNow configuration, workflow automation, JavaScript, ServiceNow APIs, ITSM principles, system troubleshooting, security management, integrations
Preferred skills
Platform upgrades, reporting development, requirements translation, cross-functional collaboration
Technologies
ServiceNow, JavaScript, ServiceNow APIs
Responsibilities
Administer and maintain the ServiceNow platform including user management and performance monitoring. Manage platform upgrades, patches, and configuration changes. Configure and develop ServiceNow modules, workflows, forms, and automations. Translate business requirements into scalable technical solutions. Develop and maintain reports, dashboards, and integrations. Support onboarding of new services and business functions. Identify and implement continuous improvement opportunities. Manage platform security, role-based access controls, and governance. Develop and maintain integrations with other enterprise systems. Collaborate with stakeholders and vendors on platform enhancements.
Seniority
Mid-level, hands-on IC
