Despatch Administration
Core
Managing despatch operations to ensure customer orders are delivered in full and on time (DIFOT) by coordinating vehicle allocation, order releases, and logistics communication.
Role type
Despatch Administrator
Builds
Logistics operations for Trade & DIY Hardware and Building supplies
Domain
Retail / Hardware / Logistics
Deliverable
product features
Required skills
Order release, vehicle allocation, DIFOT tracking, supplier liaison, POD system usage, logistics reporting, backorder management
Preferred skills
Computer literacy, multi-tasking, written and verbal communication
Responsibilities
Monitor and action incoming emails and delivery order callups, communicate with suppliers regarding stock and special-order deliveries, confirm customer deliveries via phone/email/text, mark and file paperwork, communicate job information with internal truck drivers and hire transport operators, upload jobs to POD system, assist with driver run setups and job allocations, assist with order releases and uploads through truck tracking system, assist with logistics reporting, assist with DIFOT investigation and resolution
