HP LaserJet - Technical Support Representative
Core
Field support technician for HP LaserJet and DesignJet printers, providing on-site technical problem resolution and software service for local accounts in Eastern Michigan.
Role type
Field support technician (hardware & software)
Builds
On-site printer repairs and post-sales service delivery
Domain
Printing hardware & IT support
Deliverable
physical/clinical work
Required skills
HP LaserJet/DesignJet printer support, PC repair (laptops/desktops), technical problem resolution, independent judgment, time allocation
Preferred skills
PC repair experience, project management basics
Technologies
HP LaserJet, DesignJet, PCs (laptops/desktops)
Responsibilities
Maintain customer satisfaction by clarifying needs and ensuring they are met; Handle customer-relation problems promptly and escalate issues; Provide software service and post-sales support for local accounts; Respond to service, product, technical, and customer-relation questions.
Seniority
Mid-level, hands-on IC