Technical Customer Success Expert
Core
Post-sales technical expert helping customers implement and integrate HP's software solutions, specifically DEX and endpoint security.
Role type
Senior IC technical customer success specialist
Builds
Customer implementations and integrations of HP Digital Solutions
Domain
Enterprise IT, Endpoint Security, Cloud Management
Deliverable
client delivery
Required skills
Windows endpoint management, Azure Intune, SCCM, PowerShell, Enterprise IT systems architecture, Service delivery, Stakeholder management, Technical documentation
Preferred skills
Agile methodology, Strategic thinking, Data-driven insights
Technologies
SCCM, Intune, PowerShell, Azure, Windows
Responsibilities
Serve as post-sales expert for HP Digital Solutions, Assist customers with software implementation and integration, Ensure proper integration with existing customer tool sets, Act as customer voice internally for feature requests and issues, Establish regular cadence with customers to ensure value realization, Deliver product training to partners and stakeholders, Provide technical management and escalation for issue resolution, Document customer activity in CRM
Seniority
Senior, hands-on IC