Telecom Expense Management Lead, Contact Center Services
Core
Lead Telecom Expense Management activities for Contact Center services, including billing validation, invoice/dispute management, vendor coordination, and cost optimization.
Role type
Senior IC Telecom Expense Management Lead
Builds
Optimized telecom spend and operational processes for Contact Center IT
Domain
IT Operations / Telecom Expense Management
Required skills
Telecom billing validation, Vendor management, Cost optimization, IT strategy alignment, Cross-functional coordination, Financial controls, Process improvement, Project management, Systems analysis, Stakeholder management
Preferred skills
Agile Methodology, Automation, Business Analysis, Data Analysis, Salesforce, SAP Applications, SQL, Scrum, Workflow Management
Technologies
Salesforce, SAP, SQL
Responsibilities
Lead telecom billing validation and invoice/dispute management; Develop IT strategies aligned with business agenda; Collaborate with vendors and senior management to define priorities; Manage IT spends and investments; Resolve operational issues with clients; Mentor lower-level employees.
Seniority
Senior, hands-on IC
