Customer Field Services Category Manager
Core
Develops and executes category and sourcing strategies for Customer Field Services, including IMACD, on-site support, break-fix, and dispatch services.
Role type
Senior Category Manager (Strategic Sourcing)
Builds
Sourcing plans, supplier strategies, competitive commercial models, and executable contracts for field-service capabilities.
Domain
IT Services / Field Operations / Strategic Sourcing
Required skills
Category management, strategic sourcing, contract negotiation, supplier performance management, financial analysis, risk assessment, stakeholder engagement, demand planning, commercial modeling, data visualization
Preferred skills
Cross-regional category management, IT service delivery models, executive communication, advanced Excel modeling, SAP Ariba/Icertis/Jaggaer proficiency
Technologies
SAP Ariba, Icertis, Jaggaer, Microsoft Excel, Microsoft PowerPoint
Responsibilities
Develop regional/global category strategies for IMACD and field services; Lead RFPs, supplier evaluations, and negotiations; Monitor supplier performance against SLAs and KPIs; Identify cost savings and productivity opportunities; Manage stakeholder expectations and governance forums; Support supplier onboarding and transition activities.
Seniority
Mid-Senior, hands-on IC
