Product Manager, Customer Support API Platform
Core
Define vision, strategy, and roadmap for APIs and integration capabilities connecting customer support experiences, applications, partners, and AI-powered services globally.
Role type
Senior Product Manager, Platform (APIs & Integrations)
Builds
Secure, scalable, and reusable API platform services for internal and external consumers
Domain
Enterprise Software, Customer Support, Cloud Platforms, AI/ML
Deliverable
production ML models | product features
Required skills
API design, cloud platforms, microservices, integration patterns, product strategy, roadmap planning, stakeholder influence, data-driven decision making, Agile methodology
Preferred skills
AI/automation ecosystem knowledge, developer engagement, platform governance, digital experience design
Technologies
APIs, Cloud Platforms, Microservices, AI-enabled ecosystems
Responsibilities
Own strategy and lifecycle of the Customer Support API Platform; Define and prioritize platform capabilities; Drive API adoption and developer engagement; Partner with engineering to deliver scalable services; Establish API standards and governance; Enable AI and automation through modern API capabilities; Define success metrics and improve platform value
Seniority
Senior, hands-on IC
