DataPipeline CA SW
Core
Senior technical escalation owner for HP PageWide Web Press customer incidents and systemic reliability issues, resolving complex cross-domain problems to restore production.
Role type
Senior IC technical escalation engineer (industrial printing systems)
Builds
Customer production uptime and fleet reliability for HP PageWide Web Press
Domain
Industrial printing + embedded systems + networking
Required skills
structured troubleshooting, compute platform expertise, networking diagnostics, hardware/electronics investigation, root cause analysis, trend analysis, stakeholder communication
Preferred skills
industrial equipment experience, tiered support workflows, reliability engineering methods
Technologies
Linux/Unix, virtualization, containers, ServiceNow, print electronics, press control subsystems
Responsibilities
Own and drive resolution of Tier 4 elevated tasks/incidents; troubleshoot press compute stacks and network connectivity; lead complex investigations of print electronics and press control subsystems; identify systemic issues through trend analysis and produce RCAs; engage with customers and internal stakeholders to restore production.
Seniority
Senior, hands-on IC
