日本語テクニカルサポートエンジニア（Technical Support Engineer）
Core
Providing technical support for PCs and printers, including usage guidance and troubleshooting.
Role type
Technical Support Engineer
Builds
Customer service experiences and resolved technical issues
Domain
IT Hardware & Software Support
Deliverable
client delivery
Required skills
PC hardware knowledge, PC software knowledge, Microsoft Office proficiency, logical thinking, communication skills, customer orientation, adaptability, resilience, shift work availability
Preferred skills
Technical background, call center experience
Responsibilities
Troubleshooting technical issues for PCs and printers, providing usage guidance, resolving customer needs
Seniority
Entry to Mid-level, hands-on IC