Field Technical Support
Core
Deliver expert technical services by diagnosing, repairing, and maintaining HP Indigo digital presses at customer sites to ensure optimal performance and uptime.
Role type
Senior Field Technical Support Engineer (Physical/Clinical work)
Builds
HP Indigo digital printing presses and related workflow solutions
Domain
Printing industry + electromechanical hardware
Deliverable
physical/clinical work
Required skills
Hardware diagnosis, software troubleshooting, press calibration, on-site installation, preventive maintenance, operator training, color management, media handling, quality control, remote diagnostics
Preferred skills
HP Indigo certification, DFE/RIP software familiarity, Lean or Six Sigma methodologies, multilingual skills
Technologies
HP Smart Stream, Esko, EFI, Operating Systems, Test Equipment
Responsibilities
Install and commission HP Indigo digital presses; Diagnose and resolve hardware, software, and process-related issues; Perform routine maintenance, upgrades, and press calibrations; Deliver structured Ramp-Up training programs to new customers; Educate press operators on operation, maintenance, and quality control; Collaborate with internal teams for smooth handover.
Seniority
Senior, hands-on IC