Field Technical Support
Core
Deliver expert technical services including diagnosing, repairing, and maintaining HP Indigo digital presses to ensure optimal performance and uptime at customer sites.
Role type
Field Technical Support Engineer (Customer Success)
Builds
HP Indigo digital printing presses and related workflows
Domain
Digital printing / Industrial equipment maintenance
Deliverable
physical/clinical work
Required skills
electromechanical systems, electrical engineering, preventive maintenance, calibration, remote diagnostics, AI tools, color management, workflow management, safety compliance
Preferred skills
HP Indigo certifications, DFE/RIP software knowledge, Lean or Six Sigma methodologies, multilingualism
Technologies
HP Smart Stream, Esko, EFI, AI diagnostic tools
Responsibilities
Install and commission HP Indigo presses, diagnose and resolve hardware/software/process issues, perform preventive maintenance and calibrations, provide on-site and remote technical support, deliver onboarding and startup visits, train operators on press usage and best practices
Seniority
Mid-Senior, hands-on IC