Software Engineer ServiceNow
Core
Operate, maintain, and develop an on-prem ServiceNow platform to ensure stable operations and enable customer experience across segments and countries.
Role type
Software Engineer ServiceNow (Platform Operations & Development)
Builds
ServiceNow on-prem platform capabilities including ITSM, FSM, CSM, CMDB, integrations, and adjacent areas.
Domain
IT Service Management / Enterprise Service Management
Required skills
ServiceNow software development, on-prem ServiceNow deployment management, patching, upgrades, cloning, ITSM, FSM, CSM, CMDB, CSDM, third-party integrations, automation, incident handling, solution lifecycle management
Preferred skills
Experience in larger IT-organizations, understanding of complex requirements, proactive improvement suggestion
Technologies
ServiceNow, Kafka
Responsibilities
Operate and maintain the ServiceNow on-prem platform; develop and enhance platform capabilities; manage full life-cycle of solutions; handle critical incidents during non-business hours; manage software upgrades, patches, and new applications; standardize and document capabilities; ensure service quality and stability.
Seniority
Mid-Senior (3–6 years experience)
