Solution Architect - Domain ITSM
Core
Define the architectural direction and roadmap for the ServiceNow ITSM domain, translating business needs into scalable, secure, and reliable technical solutions for a global industrial organization.
Role type
Senior Solution Architect (ServiceNow ITSM)
Builds
Scalable ITSM solutions including Service Catalogue, Self-service, Virtual Agent, Employee Center, Knowledge Management, and Predictive Intelligence.
Domain
Industrial technology / IT Service Management
Deliverable
production ML models | product features
Required skills
ServiceNow platform architecture, ITSM processes, platform governance, technical debt reduction, cost estimation, AI-driven capabilities strategy
Preferred skills
CSA and CIS-ITSM certifications, CMA or CTA certification, experience with platform transformation (via careerplan.io/jobs/31546344-solution-architect-domain-itsm-at-sandvik-aktiebolag)
Technologies
ServiceNow, Virtual Agent, Predictive Intelligence
Responsibilities
Define target architecture and roadmap, make strategic technology decisions, champion out-of-the-box approaches, review designs and code, lead platform health and upgrade initiatives, guide engineers and partners
Seniority
Senior, hands-on IC