Customer Support Specialist till Nortic!
Core
Ensure smooth experiences for event organizers and ticket buyers from purchase to event completion by handling support inquiries and troubleshooting technical issues.
Role type
Customer Support Specialist
Builds
Ticketing systems and digital event solutions
Domain
Event technology and ticketing
Deliverable
client delivery
Required skills
Ticketing systems knowledge, payment processing, event setup, technical troubleshooting, cross-functional collaboration, process improvement
Preferred skills
HubSpot, e-commerce, SaaS, event/entertainment/travel industry experience
Responsibilities
Handle incoming support tickets via email and phone, assist ticket buyers with payments and deliveries, support organizers with system setup and reporting, troubleshoot technical issues, collaborate with development and sales teams, develop support guides and routines