Service Project Operations Manager
Core
Lead and develop a group of project managers, contract managers, and electrical designers to deliver safe, profitable, and efficient service projects and contracts for low- and medium-voltage power systems.
Role type
Senior IC Service Project Operations Manager
Builds
Service projects and service contracts for low- and medium-voltage substations, circuit breakers, and relay protection systems (via careerplan.io/jobs/31541176-service-project-operations-manager-at-abb-ab)
Domain
Energy infrastructure / Electrical power systems
Required skills
Project leadership, People management, Electrical infrastructure knowledge, Low- and medium-voltage solutions expertise, Strategic planning, Operational execution, Safety management, Cost estimation, Capacity planning, Stakeholder negotiation
Preferred skills
Experience with industrial sectors (paper, mining, steel), Digitalization of processes, Standardization methodologies
Technologies
Project management tools, Electrical design software, ERP systems
Responsibilities
Lead and develop the organization for project and contract management and construction, Ensure qualitative and efficient execution process for service projects and contracts, Ensure quality and profitability of the project and contract portfolio through structured follow-up, Act on escalation of project and contract-related issues, Ensure projects and service contracts are started, driven, and closed correctly, Create conditions for field service engineers to deliver services on site, Drive standardization, digitalization, and continuous improvements, Follow up and develop KPIs for safety, quality, delivery precision, customer satisfaction, and profitability, Contribute to sales and bidding work through cost estimation and capacity planning, Develop organizational competence through coaching and mentoring
