Application Support Team Leader
Core
Lead a high-performing Application Support team to ensure reliable day-to-day support across critical telecommunications platforms and services.
Role type
Senior IC Application Support Team Leader
Builds
Reliable support for telecommunications platforms and services
Domain
Telecommunications / IT Operations
Required skills
Team leadership, incident management, SLA monitoring, stakeholder communication, operational reporting, problem-solving
Preferred skills
ITIL framework knowledge, telecommunications technologies (Mobile, NBN, Ethernet, SIP, VoIP), API/database experience, people management
Technologies
ITIL, APIs, databases, Mobile, NBN, Ethernet, SIP, Hosted Voice, VoIP
Responsibilities
Lead and coach application support analysts, oversee incidents and escalations, act as key escalation point for customers, monitor service performance KPIs and SLAs, partner with vendors and internal teams to improve service delivery
Seniority
Senior, hands-on IC with people leadership