Customer Support Specialist
Core
Deliver technical assistance and act as a product expert for private equity customers using Juniper Square's software platform.
Role type
Customer Support Specialist (B2B SaaS)
Builds
Customer success and product adoption for private markets fund administrators
Domain
Private Markets / Financial Services / SaaS
Required skills
Troubleshooting, problem-solving, analytical ability, written and verbal communication, time management, technical aptitude
Preferred skills
Finance, Accounting, Economics, MIS, or business-related background
Responsibilities
Deliver technical assistance via phone, email, and chat; build knowledge of software and industry to guide customers; develop strong B2B customer relationships; collaborate with Product Managers and Engineers; advocate by sharing customer feedback; develop internal documentation.
Seniority
Mid-level, individual contributor
