Program Manager Operational Excellence
Core
Design and lead a cross-functional operational excellence program to drive measurable improvements in quality, capacity, cost, and reliability across multiple operational units.
Role type
Senior Program Manager, Operational Excellence
Builds
Coherent operational improvement programs and sustainable performance gains
Domain
Operations / Continuous Improvement
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work -> dashboards & analysis (benefit tracking) and process changes
Required skills
Program management, process analysis, facilitation, structured problem solving, executive reporting, cross-functional leadership, governance design
Preferred skills
Lean, Six Sigma, transformation office leadership
Technologies
N/A
Responsibilities
Define the operational excellence programme and improvement portfolio; Prioritise initiatives using value, feasibility and risk; Coach workstream leaders in structured problem solving; Create common measures and benefit tracking; Remove cross functional barriers and escalate decisions; Build routines that sustain gains after project closure
Seniority
Senior, hands-on IC with leadership responsibility