Customer Technical Support Manager
Core
Provide technical expertise and support to customers in the cold work and specialties segment, acting as a link between customers and internal functions like Sales, Production, and R&D.
Role type
Customer Technical Support Manager
Builds
New products, applications, and technical solutions for the specialties market segment
Domain
Industrial manufacturing, Powder Metallurgy, High-Speed Steels
Deliverable
client delivery
Required skills
Metallurgy, Materials Science, Mechanical Engineering, Stamping and punching processes, Plastic injection molding, Tool wear and life optimization, Powder Metallurgy High Speed Steels, Mechanical and corrosion resistance properties, Fatigue resistance
Preferred skills
Market trend analysis, Competitor analysis, Technical documentation development, Customer training delivery
Technologies
None stated
Responsibilities
Lead technical support activities for customers in the specialties market segment, Provide technical support for loose powder applications, Act as the primary technical contact for customers, Drive development of new products and technical solutions, Follow customer trials and support implementation, Analyze market trends and propose development opportunities, Organize and deliver customer training sessions, Review and communicate customer specifications
Seniority
Mid-level, hands-on IC
