Senior Service Designer – Digitala tjänster
Core
Design and implement digital services that enhance productivity, operational reliability, and customer value for professional users in complex industrial environments.
Role type
Senior Service Designer
Builds
Digital services supporting productivity and operational reliability in the automotive industry
Domain
Automotive industry + Service Design
Deliverable
production ML models | product features
Required skills
Service design, Customer journey mapping, Service blueprinting, UX research and insight synthesis, Human-centered design, System thinking
Preferred skills
B2B, SaaS, IoT, telematics, connected services
Technologies
Service Design, Customer Journey Mapping, Service Blueprinting, UX Research
Responsibilities
Lead service design initiatives from research to implementation support, Map and improve end-to-end customer and user journeys, Create service blueprints linking experiences to processes and business capabilities, Facilitate workshops to align design, product, technology, and business teams, Translate user needs and business goals into clear experience direction
