Customer Success Manager Road Asset Management
Core
Act as the primary contact for road authorities and infrastructure organizations to ensure their long-term success with connected product portfolios for monitoring and maintaining road infrastructure.
Role type
Customer Success Manager (Road Asset Management)
Builds
Connected software solutions for road infrastructure monitoring, analysis, and maintenance.
Domain
Civil Engineering / Road Infrastructure / Transportation Systems
Deliverable
client delivery
Required skills
Road asset management, pavement management, transportation systems, data analysis, product roadmap communication, onboarding and training, process improvement, cross-functional collaboration
Preferred skills
Python, SQL, road engineering principles, infrastructure maintenance processes, AI-assisted software development tools
Technologies
Dashboards, analytics tools, AI-assisted software development tools
Responsibilities
Act as the primary point of contact for assigned customers; Support customers through onboarding, use-case analysis, and training; Manage customer and commercial administration; Keep customers informed about the product roadmap and new features; Continuously improve customer processes by streamlining deliveries; Collaborate with Product Managers, Developers, and Data Scientists.
Seniority
Mid-level, hands-on IC