Customer Software Engineer - Release & Support
Core
Customer-facing software engineer responsible for technical support and managing the full lifecycle of software and firmware updates for field-deployed public transport information displays.
Role type
Customer Software Engineer (Release & Support)
Builds
Real-time information systems for public transport stations and stops
Domain
Public transport / Embedded systems / Field hardware
Required skills
Linux, backend programming, databases, electronics/hardware fundamentals, release coordination, deployment management
Preferred skills
Technical support experience, customer-facing technical roles
Technologies
Linux, Windows, Office
Responsibilities
Troubleshoot and analyze complex software-related issues and hardware; Manage software and firmware updates and the entire release flow; Plan and communicate updates and schedules with customers; Collaborate with development and other teams to drive solutions; Support the support and service team in related tasks
Seniority
Mid-level, hands-on IC
