Tech Customer Support Administrator
Core
Provide high-quality technical support, analyze messaging traffic trends, and troubleshoot issues across software and network layers for global enterprise customers.
Role type
Senior IC technical support engineer (telecommunications)
Builds
Customer communication solutions (SMS, voice, video) for enterprises and operators
Domain
Telecommunications / Mobile communications
Deliverable
client delivery
Required skills
TCP/IP protocol suite, web protocols, service ticketing systems (Zendesk, Jira), deep triage and troubleshooting, global enterprise customer interaction
Preferred skills
UNIX/Linux systems, HTTP, SMPP, Rest, SQL, Postman, telecommunications background, GSM/4G standards, SS7 protocol suite, SIGTRAN
Technologies
Zendesk, Atlassian Jira Service Management, Google, Amazon, Microsoft, Meta
Responsibilities
Provide technical support to operators and enterprises, analyze customer messaging traffic trends, perform deep triage and troubleshooting, support sales team during customer integration and onboarding, collaborate directly with customers on technical areas
Seniority
Mid-Senior, hands-on IC
