Business Analyst - Infrastructure
Core
Key link between business stakeholders and technical teams to drive infrastructure transformation across networks, systems, cloud, and technology operations.
Role type
Business Analyst (Infrastructure)
Builds
Technology and infrastructure solutions for enterprise environments
Domain
IT Infrastructure, Cloud Services, Technology Operations
Required skills
Requirements elicitation, Process mapping, Gap analysis, Stakeholder facilitation, IT infrastructure knowledge, Cloud services understanding, Change management, Project documentation
Preferred skills
Cloud migration experience, ITSM practices, Testing coordination, Relevant BA certifications (CBAP, ECBA, Agile BA)
Technologies
Cloud platforms, ITSM frameworks, Networking systems
Responsibilities
Gather and document business and functional requirements for infrastructure initiatives, Facilitate workshops to define business processes and outcomes, Develop process maps and business cases, Support project delivery through testing and operational readiness, Identify opportunities for process optimization and automation