Field Service Engineer (Virginia)
Core
Provide on-site technical support, installation, preventive maintenance, and troubleshooting for Abbott Diagnostic Division instruments to customers.
Role type
Field Service Engineer (Medical Devices/Diagnostics)
Builds
Diagnostic testing instruments and related service solutions
Domain
Healthcare diagnostics and medical devices
Required skills
troubleshooting, preventive maintenance, installation, regulatory compliance, documentation, cross-functional partnership, account management, remote support tools
Preferred skills
biomedical/electrical/mechanical engineering background, customer interfacing experience
Technologies
diagnostic instruments, remote computing tools (VPN), office software (Word, Excel, PowerPoint)
Responsibilities
Perform on-site installation and preventive maintenance on complex diagnostic instruments; troubleshoot and resolve customer complaints; document complaint resolution per quality system; mentor other field service representatives; manage territory, time, and inventory; provide critical account support inside and outside district boundaries.
Seniority
Individual Contributor, mid-level to senior