Field Service Technician
Core
Primary account contact for capital service and technical support, providing proactive maintenance and troubleshooting for Abbott Vascular's minimally invasive vascular disease products.
Role type
Field Service Technician (Capital Equipment)
Builds
Proactive service support for assigned territory/accounts to maintain system performance and resolve hardware/software issues.
Domain
Healthcare / Medical Devices / Vascular
Required skills
Level I and Level II technical support, instrumentation in Cath Lab, customer interfacing, capital equipment engineering, imaging/OCT, hospital/medical specific equipment, X-Ray equipment
Preferred skills
Capital equipment engineering, Imaging/OCT, hospital/medical specific equipment, X-Ray equipment
Technologies
Cath Lab instrumentation, Imaging/OCT, X-Ray equipment
Responsibilities
Provide technical Level I and Level II phone and on-site support, perform proactive service support activities, determine urgency and implement solutions, record documentation of customer complaints, plan and prioritize customer visits, coordinate order delivery and billing, support sales team with service contract sales, partner with Sales Executives on account strategy, understand competitive landscape, develop customer relationships, prepare and execute training events.
Seniority
Mid-level, hands-on IC
