Technical Applications Specialist (East Region)
Core
Provide primary technical support, onsite integration, and assay training for Abbott's complex diagnostic instruments and reagents to customers and field personnel.
Role type
Senior field technical applications specialist (diagnostics)
Builds
Diagnostic testing solutions for hospitals, laboratories, and clinics
Domain
Healthcare diagnostics / Medical devices
Deliverable
client delivery
Required skills
Clinical laboratory science, instrument integration, assay training, troubleshooting, CAPA documentation, project management, customer account management
Preferred skills
Chemistry and immunoassay expertise, hospital/clinic lab experience
Technologies
Abbott diagnostic instruments and reagents
Responsibilities
Lead complex instrument and reagent integrations at customer sites; conduct entrance and exit interviews to manage expectations; provide onsite operations training; deliver technical support for hardware, software, and reagent issues; document complaints and resolutions in the CAPA system; act as a Subject Matter Expert (SME) for internal teams; provide feedback on new product performance.
Seniority
Mid-level, hands-on IC