Capital Service Analyst
Core
Leverages data and analytical tools to support senior leadership by extracting valuable insights and making data-driven decisions for an organization, specializing in business analytics, market research, and dashboard creation.
Role type
Senior Business Intelligence Analyst (Capital & Service)
Builds
Dashboards, KPI reports, and data-driven strategies for Global Service Excellence and Capital Business.
Domain
Healthcare / Vascular Devices / Business Intelligence
Deliverable
dashboards & analysis
Required skills
Data analytics, statistical analysis, data modeling, data warehousing, process engineering, data governance, data visualization, SQL, Python/R/Java/C++ programming
Preferred skills
Project management, cross-functional collaboration, strategic planning, data cleaning and preprocessing, pattern recognition
Technologies
Power BI, Power Automate, Power Apps, Tableau, Excel, Azure, Databricks, DAX, SQL, SAS
Responsibilities
Manage analytics and KPI management for Global CES organization; Develop and maintain data governance processes; Plan and implement service processes optimized for analytics; Collaborate with cross-functional teams for process engineering; Identify opportunities for customer experience, efficiency, or revenue improvements; Guide service operations leaders to identify process gaps; Contribute to regional and global service strategy; Communicate project updates and status to stakeholders.
Seniority
Mid-Senior, hands-on IC
