Sr Technical Services Application Scientist
Core
Provide technical support to customers by troubleshooting assay issues, leading root cause investigations, and driving product enhancements in molecular diagnostics.
Role type
Senior IC application scientist (molecular diagnostics)
Builds
Enhanced diagnostic assays, training materials, and technical protocols for oncology diagnostics
Domain
Healthcare / Molecular Diagnostics / Clinical Laboratory
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
molecular biology techniques, Real-Time PCR assay design, root cause analysis, experiment design, data analysis, statistical methods, clinical lab regulations (CAP, CLIA, IVDR, FDA), technical writing, training delivery
Preferred skills
regulated environment experience (ISO 13485, FDA GMP), Quality System Regulations, technical support function experience, Next Generation Sequencing (NGS)
Technologies
Microsoft Office (Word, Excel, PowerPoint, Outlook, Access, OneNote)
Responsibilities
Troubleshoot and resolve customer assay questions and issues; lead root cause investigations and experiment execution; develop training materials and protocols; communicate product requirements to development teams; draft technical bulletins and white papers; mentor team members
Seniority
Senior, hands-on IC
