Contact Centre Ambassador
Core
Represent the Cartier Maison in all customer contact via telephone, email, live chat, and social media to handle inquiries, facilitate sales, and deliver brand information.
Role type
Client Relations Brand Ambassador (Contact Centre)
Builds
Customer service interactions and online/phone sales for the Cartier Maison
Domain
Luxury goods (jewelry, watches, high-end accessories)
Deliverable
product features
Required skills
Retail sales or customer service experience, inbound/outbound communication, data processing, trend identification, collaboration with after-sales teams
Preferred skills
SAP CRM, Salesforce, Mandarin language proficiency
Responsibilities
Handle client inquiries via multiple channels, facilitate sales to meet commercial goals, collect and report customer feedback, process data securely, escalate system issues, identify satisfaction trends, collaborate on after-sales service requests
Seniority
Individual Contributor, entry to mid-level