Job
Core
Monitor payment activity, identify fraudulent transactions, manage chargeback cases, and reduce financial/compliance risks in payment operations.
Role type
Chargeback and Fraud Monitoring Specialist
Builds
Secure payment operations for a white-label payment gateway and orchestration platform
Domain
Fintech / Payments / Fraud Prevention
Deliverable
client delivery
Required skills
Fraud investigation, chargeback representment, risk indicator analysis, rule optimization, stakeholder communication, reporting
Preferred skills
Payments/fintech vertical experience, CHB/fraud detection rules knowledge
Technologies
3DS, PSPs, acquirers, fraud prevention tools, card schemes (Mastercard, Visa)
Responsibilities
Monitor transactions for suspicious behavior and fraud patterns; Investigate fraudulent transactions using customer profiles and device data; Review and decide on chargeback acceptance or dispute; Collect evidence for chargeback representment; Track chargeback and fraud ratios; Investigate spikes in chargebacks or fraud; Collaborate with Payments, Risk, Compliance, and Technical teams; Support implementation of fraud prevention rules and risk-scoring criteria; Prepare reports on chargebacks and fraud trends.
Seniority
Individual Contributor