Job
Core
Lead analytics strategy and team for the Services cluster (Trust & Safety, Antifraud, Customer Support, CX, Watchdocs) to safeguard marketplace integrity and improve user experience.
Role type
Senior Analytics Manager / Head of Analytics
Builds
Scalable analytics processes, metrics, and standards for trust, safety, and quality across the platform.
Domain
Ride-hailing marketplace / Trust & Safety / Fraud Detection
Deliverable
production ML models | dashboards & analysis | research
Required skills
Analytics strategy, team management (10+), SQL, Python, statistics, A/B testing, causal inference, BI tools, stakeholder management
Preferred skills
Antifraud/risk modeling, anomaly detection, sentiment analysis, multi-country scaling
Technologies
SQL, Python, Tableau, Looker, Redash
Responsibilities
Own analytics strategy and roadmap for the Services cluster; Build and develop a team of 11+ analysts; Lead Antifraud analytics to detect and quantify fraud; Drive Trust & Safety analytics to measure incident rates and safety feature impact; Oversee Customer Support analytics including WFM and automation effectiveness; Lead CX analytics connecting CSAT/DSAT to business outcomes; Guide Watchdocs analytics for document verification funnels; Define standardized metrics and data quality processes; Partner cross-functionally with Product, Tech, and Business leaders.
Seniority
Senior, hands-on IC with management responsibilities
