Deputy Manager- NGO relations
Core
Support NGO Operations by onboarding NGOs, managing renewals, handling escalations, and acting as a Key Account Manager to increase donation volumes.
Role type
Deputy Manager, NGO Operations & Key Accounts
Builds
NGO onboarding workflows, donor support processes, and donation volume growth
Domain
Non-profit / NGO operations / Donation platforms
Required skills
NGO onboarding, donor relationship management, escalation handling, team training, process improvement, Excel, customer support, recruitment assistance
Preferred skills
MBA, multilingual communication (Hindi), presentation skills
Technologies
Excel
Responsibilities
Onboard NGOs and manage renewals, increase donation volumes via key account management, handle escalations, train team members, assist in recruitment, identify process bottlenecks
Seniority
Mid-level, hands-on IC with team leadership