Branch Coordinator
Core
Coordinate logistics for replacement vehicle delivery and manage claims follow-up for drivers involved in non-fault accidents.
Role type
Casual Branch Coordinator (Operations & Customer Service)
Builds
Replacement vehicle fleet operations and claims resolution process
Domain
Automotive insurance / Rental services
Deliverable
client delivery
Required skills
vehicle delivery and collection, fleet maintenance standards, phone-based stakeholder liaison, claims data entry, lead processing, time management
Preferred skills
experience in claims or accident management, relationship building
Technologies
claims management system
Responsibilities
prepare, deliver, and collect loan vehicles; ensure fleet vehicles are clean and well-maintained; contact customers and insurers to progress claims; provide proactive updates to customers; process new leads and applications; record customer and claim information in the system