Client Experience Officer
Core
Front-of-house role managing reception, client bookings, scheduling, and CRM administration to ensure seamless operations for a music therapy clinic serving aged care, disability, and community clients.
Role type
Client Experience Officer (Reception & Admin)
Builds
Clinic operations and client engagement pathways
Domain
Allied health / Music therapy / Disability services
Deliverable
dashboards & analysis
Required skills
Customer service, Microsoft Office Suite, appointment scheduling, CRM administration, data entry accuracy, written and verbal communication
Preferred skills
Certificate III/IV in Business or Health Administration, practice management systems experience (e.g., Splose), NDIS service environment experience
Responsibilities
Reception and front-of-house management, client bookings and scheduling, client enquiry management, CRM and systems administration, clinic operational support
Seniority
Individual Contributor