Job
Core
First point of contact for global trading clients, resolving account, technical, and trade-related inquiries via ticketing, live chat, and telephone while adhering to strict SLAs and regulatory compliance.
Role type
Client Services Specialist (FX/CFD Brokerage)
Builds
Client support operations for EU and International entities
Domain
Financial Services / FX & CFD Brokerage
Deliverable
client delivery
Required skills
Customer service, identity verification, CRM management, issue escalation, regulatory compliance adherence, client education, process improvement
Preferred skills
FX/CFD brokerage experience, Bachelor's degree in business/finance, additional languages (German, Spanish, Arabic, Mandarin)
Technologies
Intercom ticketing system, MT4/MT5 platforms, CRM systems
Responsibilities
Handle customer inquiries via ticketing, live chat, and telephone; verify client identity securely; educate customers on platform navigation; troubleshoot and resolve issues; update CRM records; gather and document customer feedback; identify process improvements; perform ad-hoc tasks.
Seniority
Junior, operational IC
