Client Service Specialist- Reservoir
Core
Support and empower clients of all backgrounds by handling counter/telephone enquiries, booking appointments, processing claims, performing minor hearing aid repairs, and assisting clinicians with client needs.
Role type
Client Service Specialist (Hearing Care)
Builds
Hearing care services and administrative workflows for government-funded clients
Domain
Healthcare (Hearing Health)
Deliverable
client delivery
Required skills
proactive problem solving, computer literacy, mobile technology familiarity, appointment booking, claims processing, data entry, minor hearing aid repair, client liaison
Responsibilities
Greet clients and attend to counter and telephone enquiries; cover reception and undertake general administration duties; liaise with clients including children, adults, and those with complex or multicultural backgrounds; perform minor hearing aid repairs and troubleshooting; assist clinicians by identifying client needs and demonstrating hearing aid use
