Billing Specialist
Core
Review, analyze, and resolve customer billing exceptions and meter data issues to ensure accurate and timely billing for residential, commercial, and industrial customers.
Role type
Billing Specialist (Utility)
Builds
Accurate customer bills and billing adjustments for Exelon's energy companies
Domain
Energy / Utilities
Required skills
Meter data analysis, billing exception resolution, account reconciliation, system data updates, rate analysis, billing audits
Preferred skills
CIMS system proficiency, MDM bulk editing, Qlikview reporting, process improvement, service order management
Technologies
CIMS, MDM, Excel, Qlikview, DataRaker, Opower, AMOS, Sensus RNI
Responsibilities
Analyze and review meter data including interval data; Process billing exceptions for residential, commercial, and industrial customers; Interface with departments to complete billing requests and audits; Process service installations, transfers, and cancellations; Identify and develop process improvements.
Seniority
Individual Contributor