Engineering Assistant
Core
Address customer complaints regarding energy reliability and service issues, while assisting reliability engineers with circuit and load analysis.
Role type
Engineering Assistant (Energy Reliability)
Builds
Customer complaint resolution workflows and reliability trend records
Domain
Energy distribution / Utility services
Deliverable
dashboards & analysis
Required skills
Customer complaint handling, letter writing, circuit analysis, load analysis, interruption report analysis, data record maintenance, PC skills (databases, spreadsheets), system proficiency (Passport, CIMS, OMS), energy tariff knowledge, emergency response coordination
Preferred skills
Advanced Excel (data organization, filtering, formulas), financial transaction processing, capital vs O&M expense understanding, financial report review, project setup and closeout, Microsoft Office proficiency, vendor contract management, high-accuracy data entry