Job
Core
Assist clients across live chat, telephone, and email with account operations, deposits, withdrawals, and trade investigations to ensure high client satisfaction and meet department KPIs.
Role type
Customer Support Officer
Builds
Client trust and satisfaction in a regulated CFD trading environment
Domain
Financial Services / Forex / CFD Trading
Deliverable
client delivery
Required skills
multi-channel communication, client education, trade investigation, complaint resolution, CRM usage, financial market knowledge
Preferred skills
Spanish language proficiency, MT4/MT5 platform familiarity, FX market expertise, Salesforce/Creatio experience
Technologies
MT4, MT5, Salesforce, Creatio
Responsibilities
Assist clients via live chat, telephone, and email; Educate clients on platforms, products, and procedures; Analyze and investigate trades to resolve queries; Handle complaints professionally; Maintain high standards of client communication; Work within team KPIs for response times and satisfaction.
Seniority
Entry-level, full training provided