Customer Support Representative
Hybrid
Core
Provide remote technical support and troubleshooting for IDEXX VetLab analysers and diagnostic devices to veterinary professionals.
Role type
Technical Support Specialist (Diagnostic Equipment)
Builds
Diagnostic solutions for veterinary clinics
Domain
Veterinary diagnostics and medical instrumentation
Required skills
technical troubleshooting, hardware/software diagnostics, calibration, analytical skills, problem-solving, prioritisation
Preferred skills
veterinary industry experience, biomedical equipment knowledge, diagnostic instrumentation familiarity
Technologies
IDEXX VetLab analysers, diagnostic devices
Responsibilities
troubleshoot hardware and software issues, respond to customer queries, collaborate with internal teams, participate in rotating roster including after-hours support
Seniority
Individual Contributor