Business Support Consultant | Southport
Core
Provide administrative support, participant engagement, and conduct initial assessments for an Employability Skills Training program.
Role type
Administrator for government-funded employability training
Builds
Job-ready capabilities and digital literacy for local labour market participants
Domain
Education and recruitment
Deliverable
dashboards & analysis
Required skills
Initial assessments, participant engagement, scheduling, data management, phone-based customer service, digital literacy, cross-cultural communication
Preferred skills
Employment services experience
Responsibilities
Conduct initial assessments and determine suitability for EST programs, Contact and engage referred participants to discuss program requirements and expectations, Schedule assessments, training sessions, and participant appointments, Maintain accurate participant records and data management systems, Provide ongoing administrative support to trainers and program staff, Liaise with employment service providers and internal stakeholders, Ensure compliance with program guidelines and reporting requirements