Customer Service Officer
On-site
Core
Meet and greet passengers, provide communication and wayfinding support, and manage passenger flow at screening points to minimize queuing times at Melbourne Airport.
Role type
Customer Service Officer (Casual)
Builds
Passenger experience and flow management at an airport terminal
Domain
Aviation / Airport Operations
Deliverable
physical/clinical work
Required skills
Customer service, passenger assistance, queue management, communication, flexibility for 24/7 shifts
Preferred skills
Experience with passengers with additional needs
Technologies
None stated
Responsibilities
Meet and greet passengers, assist with airport navigation queries, manage passenger flow at screening points
Seniority
Entry-level to Mid-level, Casual