HVAC Service Manager
Core
Lead day-to-day operations of an HVAC service team including Team Leaders, Technicians, and Subcontractors to ensure efficient service delivery and customer satisfaction.
Role type
Senior Operations Manager (HVAC Services)
Builds
HVAC maintenance and repair services for commercial and residential assets
Domain
Building Services / HVAC / Facilities Management
Required skills
Workforce planning, rostering, job scheduling, customer relationship management, operational reporting, KPI monitoring, team leadership, resource allocation, safety compliance
Preferred skills
HVAC industry experience, Microsoft Office proficiency, stakeholder management, continuous improvement initiatives
Technologies
Microsoft Office
Responsibilities
Lead and manage the day-to-day operations of Team Leaders, Technicians and Subcontractors. Build and maintain strong relationships with customers to ensure a high level of service delivery. Oversee workforce planning, rostering and scheduling to maximise operational efficiency. Ensure work orders are completed, managed and closed within contractual service level agreements. Monitor team performance against key operational and customer service KPIs. Support and drive operational processes and continuous improvement initiatives.
Seniority
Senior, hands-on IC