Customer Experience Supervisor
Core
Lead the Customer Experience team to deliver exceptional service and memorable experiences for patrons, members, and visitors at the State Netball & Hockey Centre.
Role type
Customer Experience Supervisor
Builds
Customer service operations and team performance at a major multi-sport venue
Domain
Sports facilities and recreation
Deliverable
product features
Required skills
Team leadership, coaching and mentoring, customer service management, complaint resolution, roster coordination, shift coverage, stakeholder communication
Preferred skills
Experience in hospitality or recreation sectors
Responsibilities
Provide day-to-day supervision and support to team members, manage customer enquiries and resolve complaints, coordinate rosters and shift coverage, communicate daily venue activities impacting patrons, support team development and training initiatives
Seniority
Mid-level, hands-on IC
