Claim Specialist – Property
Core
Manage end-to-end landlord and residential property insurance claims from lodgement to settlement, investigating claims, assessing coverage, and delivering fair outcomes.
Role type
mid-level IC property claims specialist
Builds
property insurance claims portfolio
Domain
Insurance / Property
Deliverable
client delivery
Required skills
claims assessment, claims investigation, policy interpretation, stakeholder management, regulatory compliance, loss mitigation, complaint management, portfolio management, decision-making, communication
Preferred skills
insurance qualifications (ANZIIF, Diploma of Financial Services)
Responsibilities
Manage end-to-end portfolio of landlord, tenant damage, tenant default, and residential property claims; Assess policy coverage, liability, and claim value; Investigate claims by gathering information from property managers, landlords, tenants, and service providers; Make informed and timely claim decisions; Maintain accurate claim records and documentation; Proactively manage diary actions and follow-ups; Build trusted relationships with property managers and stakeholders; Communicate claim decisions and settlement outcomes; Identify opportunities for recovery and loss mitigation; Manage complaints, disputes, and escalated matters; Contribute to process improvements.
Seniority
Mid-level, hands-on IC