Sustainment Training Analyst
Core
Coordinate the transition from EHR deployment training to ongoing sustainment for the VA Electronic Health Record Modernization program.
Role type
Sustainment Training Analyst
Builds
Post-implementation training operations and user support for enterprise EHR systems
Domain
Healthcare IT / Federal Government
Deliverable
dashboards & analysis
Required skills
Training operations coordination, stakeholder management, status reporting, issue tracking, documentation management, Microsoft 365 proficiency, ServiceNow experience, adult learning principles
Preferred skills
VA EHR Modernization experience, organizational change management, PMO reporting, learning management systems
Responsibilities
Coordinate with VA stakeholders and vendors to transition deployment training into sustainable operations; Track training readiness, assignments, completions, and risks; Prepare weekly status reports, PMO updates, and leadership briefings; Facilitate stakeholder meetings and document decisions; Coordinate updates to training materials for software releases; Support development of SOPs and process documentation; Collect, validate, and present training metrics; Triage and track training-related inquiries using ServiceNow.
Seniority
Mid-level, hands-on IC